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DLS Information

Consultation Hours

Mondays to Fridays 6pm to 8am
(Booking begins 4pm)
Saturdays From 12 noon
(Booking begins 10am)
Sundays & Pub Hols 24 hours

Appointments/Bookings

Call us – 03 9793 7777

Our call centre takes bookings:

  • from 4pm Monday to Friday
  • from 10am Saturday
  • 24 hours Sundays and Public Holidays

Nursing Homes & Residential Care Facilities

Our service provides GP services to residents in these facilities. Please contact us on (03) 9793 7777 to make arrangements.

Patient’s Test Results

Our doctors do not discuss test results with patients over the telephone unless they deem it necessary. Results are always copied to patient’s regular GP and patients are requested to make follow-up appointments with their regular GP to discuss their results

Communication Policy

Our doctors DO NOT consult on the telephone. Your call will be triaged to determine if a home visit is required or if the patient is able to attend our After-Hours Clinic (if during AH Clinic hours of operation.) In the case of medical emergencies or urgent circumstances, please call 000.

We may use electronic means (SMS or email) to remind about appointments, inform of doctor’s estimated arrival or recalls. We advise that there are risks associated with electronic communications – the information could be intercepted or read by someone other than the intended recipient. Please inform us if you DO NOT wish to receive electronic communication.

Patient’s Health Information

All medical records are treated confidentially and pursuant to the Commonwealth Privacy Act 1988. Only authorised staff are able to access these records.

Please click here to view our privacy policy.

Patient’s Feedback

If you have a problem, we would like to hear about it to resolve it. Please communicate either:

Complaints

We are committed to provide you quality medical care. If you are unhappy with our service, please discuss this with us.

You are also entitled to register a complaint with the Victorian Health Services Commissioner for health issues.

Health Services Commissioner
Level 26, 570 Bourke Street
MELBOURNE, VIC, 3000
Tel: 1300 582 113  | Fax (03) 9032 3111

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